Information for visa applicants:
- Routine services for U.S. citizens have resumed. Visit the U.S. Citizen Services section of this website for details on services and appointment information.
- Immigrant visa appointments have resumed. Additional information can be found here.
- DNA appointments have resumed. You will be notified when your appointment is scheduled.
- Routine non-immigrant visa services have resumed. Additional information can be found here.
- For information on the rescission of Presidential Proclamation 10014, go here.
- If you have already had your immigrant visa interview and need to return with additional documents, please schedule your follow-up appointment here. Your account/invoice number is your MRV case number (which begins with “FTN”). Prior to your appointment, please be sure to do the following:
- Ensure that your passport has at least six months validity remaining.
- Upload all requested documents in CEAC and bring them with you to your follow-up appointment.
- If it has been more than one year since your initial interview, please resubmit your DS-260 here.
- If your police certificate is over one year old or if you’ve turned 16, please obtain a new one, upload it into CEAC and bring it with you to your follow-up appointment.
The purpose of your intended travel and other facts will determine what type of visa is required under U.S. immigration law. As a visa applicant, you will need to establish that you meet all requirements to receive the category of visa for which you are applying. See our Directory of Visa Categories on usvisas.state.gov to determine which visa category might be appropriate for your purpose of travel to the United States.
Travel to the United States on a temporary basis, including tourism, temporary employment, study and exchange.
For foreign citizens who want to live permanently in the United States.
What is a Visa?
A citizen of a foreign country who seeks to enter the United States generally must first obtain a U.S. visa, which is placed in the traveler’s passport, a travel document issued by the traveler’s country of citizenship. Certain international travelers may be eligible to travel to the United States without a visa if they meet the requirements for visa-free travel. The Visa section of this website is all about U.S. visas for foreign citizens to travel to the United States. (Note: U.S. citizens don’t need a U.S. visa for travel, but when planning travel abroad may need a visa issued by the embassy of the country they wish to visit.).
To contact a customer service representative, please visit the GSS Contact Us page for full information or use contact information below:
- Email: To reach a customer service representative via email, please write to firstname.lastname@example.org .
- Telephone: Please contact a customer service representative using one of these telephone numbers:
- Callers in Sierra Leone: Call +232 99 1055 00 ext 5085, 5082 and 5080.
- Callers in the United States: Call 011 232 99 1055 00.
Customer Service Statement
The Department of State manages the visa process strictly but fairly in order to best protect the United States. We are committed to the essential openness for which the United States has always been known. Travel to the United States is welcomed and encouraged. We promise to you, the visa applicant, that:
- We will treat you with dignity and respect, even if we are unable to grant you a visa.
- We will treat you as an individual and your case as unique.
- We will remember that, to you, a visa interview may be a new or intimidating experience and that you may be nervous.
- We will use the limited time available for the interview to get as full a picture as possible of your travel plans and intentions.
- We will use our available resources to fairly assist all applicants to get appointments to allow travel in time for business, study, and other important obligations.
- We will post detailed and accurate information on visa requirements and application procedures on every Embassy and Consulate website.
- We will provide information on non-immigrant appointment waiting times at every Embassy and Consulate posted on http://travel.state.gov.
- We will explain the reason for any visa denial to you.
Furthermore, if you are a:
- Student, we will make every effort to ensure that you get an appointment and, if qualified, a visa in time to start classes.
- Medical and humanitarian emergency traveler, we will expedite processing for those dealing with life threatening emergencies.
- Business traveler, we will establish appropriate mechanisms to facilitate business travel and expedite cases of particular concern to American business.
At the same time, we expect you, the visa applicant, to:
- Plan your travel and visa application as far in advance as possible.
- Complete your application fully and accurately.
- Be forthcoming about your purpose and plans.
- Prepare for your interview by being able to clearly and concisely describe your intentions.